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Thank you for contacting Globat Chat Support. You are now chatting with Technical Specialist 'Carl'Carl: Hi and thank you for contacting Globat Signature Support! We have received your question (s) from the pre-chat survey and will answer you momentarily. Thank you for your patience.

Carl: Hi Jack, I apologize for the inconvenience. We are experiencing temporary issue with our server.

Jack Coveney: Carl, this is NOT the first time my site has gone down Jack Coveney: I paid for 99.9% up time

Jack Coveney: as per your advertising

Jack Coveney: a rebate is in orderCarl: Our Senior Technicians are currently fixing the server. I really apologize for the downtime.

Jack Coveney: Carl; Globat are the MOST sorriest, useless web hosts I've EVER had the misfortune to hire. Please email me when things are back to the normal bad service.Carl: I will inform you the status of the server.

Carl: via email.

Jack Coveney: Carl, I'm losing money because of your company's inability to stay within contract agreements

Carl: The server has been fixed.

Jack Coveney: I want to know how you're company is going to compensateCarl: Your site should be ok now.

Jack Coveney: No, it's not. At least from the UKJack Coveney: The load time is 4 minutes per window

Jack Coveney: Carl, I get the site now, after waiting over 4 minutes. This is just NOT good enough

Jack Coveney: Carl, the load times are still very slow. Jack Coveney: I'm getting 404 errors now... PLEASE sort things out

Jack Coveney: The WHOLE site now shows 404

Jack Coveney: Hello... you may help me by replying to my increasingly desperate messages

Jack Coveney: Carl... are you there? Hello

Jack Coveney: Carl; I'm getting the site now, but it's still taking 4+ minutes to loadCarl: I'm escalating it to our Tier 2 tech

Jack Coveney: What does that mean?Carl: One moment please, I will get back to you shortly.

Carl: Thank you for your patience. I'll be with you in just a moment.

Carl: I apologize for the delay. It is taking me longer than expected to obtain the information. Please bear with me for few more minutes. Thank you for your patience.

Jack Coveney: Carl; patience??? I'm incandescent with outrage. I want to know how this has happened, what the chances it will happen again and finally... when my web site will load in a respectable time. It's NOT much to ask.

Carl: Thank you for your patience. I'll be with you in just a moment.

Jack Coveney: Patience... ???

Jack Coveney: I don't think you've read the last few messages

Carl: I suggests you wait for couple of hours and check for an update if you still having problems with your site.

Carl: Our Senior Technicians are working on it and it being fixed already.

Jack Coveney: No, I suggest YOUR company provides the level of service advertised.

Jack Coveney: This transcript will be published. Globat has failed on a number of occasions to provide even basic web hosting. Carl: I apologize for the delay. It is taking me longer than expected to obtain the information. Please bear with me for few more minutes. Thank you for your patience.

Jack Coveney: This problem with load speeds and 404 errors has been on-going for the last two weeks. I've BEEN patienceCarl: One moment please, I will get back to you shortly. Carl: I really apologize for the inconvience. Our SysAdmins are working on the server to provide have your site back up in normal speed.

Jack Coveney: How has this happened. What is the likely chances of the same error occurring again?

Jack Coveney: My livelyhood relies on "up-time". Globat are the worst web site hosts I've ever had the misfortune to hire.Carl: Thank you for your patience. I'll be with you in just a moment.

Jack Coveney: Carl... you are full of it

Jack Coveney: http://www.articlefriendly.com/forum/viewtopic.php?pid=3467#p3467

Jack Coveney: Carl... are you still online?Carl: I apologize for the delay. It is taking me longer than expected to obtain the information. Please bear with me for few more minutes. Thank you for your patience.

Jack Coveney: Nothing, such a sorry state. Web hosting services MUST provide a minimum level of service. Globat have failed on a number od occasions.Carl: Yes. I have escalated your concern to our Senior Technicians and we're working on it.

Jack Coveney: There's a "duty of care" issue. I placed MY trust with your company in the belief that I would receive a certain level of service. Your company has FAILED to deliver.

Jack Coveney: I'm getting 404 errors AGAIN.Carl: One moment please, I will get back to you shortly.
Jack Coveney: Carl... are you a real person? If so, PLEASE sort this mess out ASAPCarl: I apologize for the delay. It is taking me longer than expected to obtain the information. Please bear with me for few more minutes. Thank you for your patience.

Jack Coveney: Ah, Carl... seen this message before
Jack Coveney: Carl, if you're a real person return this message symbol {_}]

Carl: Jack, I'm sorry the server might be busy that is why your site is not showing up normally. Our System Admins are currently fixing the server. Please check again in couple of hours.

Jack Coveney: Just NOT good enoughCarl: We are working on it, Jack.
Jack Coveney: Ok, I'm losing money ALL THE TIME
Jack Coveney: Paying YOUR company ALL THE TIME
Jack Coveney: Where's the UP in this situation?

Carl: There is no exact timeframe given to us yet. It should be up in a couple of hours.

Jack Coveney: Well, Carl (if you are a real person) there's not much more I can do. Except to say, "In my experience, Globat are the most dismal web hosting service on the Internet bar NONE."
Last edited by jack (Today 14:54:22)
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