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Showing posts with label web hosting. Show all posts
Showing posts with label web hosting. Show all posts

Monday, 23 April 2007

Web Hosting and Dis-services

The LPR web site is nearly back to normal. It's taken me 4 days and endless emails and live chat sessions with Globat support. I got really mad at them at one stage and considered closing the whole thing down...

Anyway, visitors to the LPR site can now expect pages to load in around 5 seconds rather than 4+ minutes.

Actually, this brings attention to an area of online business that many do not consider in risk assessments. Just what can a web site owner do when their hosting company is unresponsive or dismissive when a support request is submitted? Well, with Globat it seems you just have to wait and wait and wait. I never once got a feeling that any sense of urgency was being applied. A very sorry state of affairs.

Quote from the article below:

"Actually the root cause of most trouble when webmasters and site owners are switching hosts is that most people are very upset at the time of the switch and just want to get rid of their old host as soon as they possibly can. This emotional approach when switching web hosts can be extremely damaging and should be avoided at all costs."

NOW, THAT IS SO TRUE!

Today's top article stays on topic with an article that outlines some things to check BEFORE signing up with a web host.

Why Choosing The Right Hosting Company Is Important- By: Ian Bell

Description : You only need to do a search from within Google to give you some idea of the number of web hosting companies that there are out there all over the world.

Hopefully as you are going to be a business user of the Internet, you need to be choosing a hosting company that caters for business users and you should not to be tempted to use any of the free hosting services.

So how do you decide?

Well when you choose a company to host your Internet business web site, then you want one that is going to be totally reliable, feature packed and have some top class support to help you with every aspect of hosting your site. Now unless you are building a web site that is going to contain thousands of pages, pictures, music files and video streams, I don't really think you need to concern yourself too much now regarding disk storage size and monthly bandwidth usage.

However, your decision should include as to whether you can upgrade your hosting package easily as and when it may be required. By this I mean paying for extra storage and bandwidth should it become necessary, this way you can start on a smaller and cheaper hosting plan and when you grow, your hosting grows with you.

You also need what is called cPanel that also includes Fantastico, this is your main control panel for your web site from where you can easily alter, arrange and set up many, many aspects of your web site including your email addresses, you can set up several email addresses for example, marketing, sales, info, admin etc at yourdomain.com Now generally most webmasters have a difficulty here in choosing a hosting company, as most always look very similar in terms of what they offer. Which brings me to this point, personally I think you should choose your hosting company from personal recommendations whenever you can as experience can count for a lot.

For instance the hosting company I use may not be the cheapest on the market but then again, it's a long way off from being one of the dearest, but it is one of the best. Let me explain briefly a little more of what you should be looking for when deciding on you choosing the right hosting company. Below I have listed just some of the points from my own hosting company for you to look out for when choosing your own hosting: You need to look for hosting that can guarantee around 99.9% up time. Live support you can talk with a live person is a nice option. 24/7/365 phone support as well as email.

Choose your hosting that includes cPanel and Fantastico. cPanel demo shows you round cPanel that explains everything about it all. Their cpanel is one of the best in the industry. Tutorials (some are shown in Flash) covering all aspects of your hosting. 52 scripts that you can easily install that includes from running your own Blog, to having your own forum, to installing your own shopping mall. There is a knowledge base also that answers a lot of already asked questions. A user forum where you can ask other webmasters, questions regarding your hosting.

Whether you can pay for your hosting monthly or yearly. Offer of a 30-day money back guarantee if things should change in that period.

Article Source : At http://www.yoursearchingisover.com I disclose the resources the pro marketers and myself use that will help launch your business and get you noticed quickly. Most Beneficial Resources

Article Republished From: Liberated Press Releases and Other FREE Information a web site that DOESN'T use Google Adsense text links in or around articles.

Visit www.liberated-press-releases.com for further information and find other free articles for re-publishing in web sites, blogs and ezines.

REAL EASY NAVIGATION - SELECT TOPIC BY INITIALSA B C D E F G H I J K L M N O P R S T V W


How To Switch Web Hosts Without Losing Traffic And Profits


Switching web hosts should not be such a difficult thing to do smoothly and with minimal hassles. Yet the truth is that usually plenty of things do end up going wrong and the probability of a site being down for several days during a change over is very high and tends to happen rather frequently.

Still by taking a couple of simple precautions you can easily avoid all the common pitfalls that often accompany a simple change over.

The first thing that you must never forget is the fact that you have to establish a new hosting account long before closing your old web hosting one. In fact you should even go further and ensure that your old web host keeps a copy of your site for several weeks after the switch. There are some important technical reasons for this, which I will now go into.

Firstly, it takes a couple of hours, and this can stretch into a day or so, to establish a new hosting account. If you have shut down everything at your old hosts, then it means that your site will not be live or reachable by any of your visitors during those hours or days it takes you to establish the new account.

Secondly the reason for keeping a copy of your site with your old host for a couple of weeks after you have changed hosts, has to do with something called DNS. DNS stands for domain name server. It is critical for anybody in the web hosting business to understand that computers do not use domain names to trace websites. Instead IP addresses are used. To perform the conversion and find the domain name that has been requested, a number of computers are usually involved which act as domain name servers that are able to attach certain IP addresses to specific domain names that have been requested. A DNS cannot handle all conversions so what happens is that it converts local domain names on which it has information on and passes on others to the next DNS. This will continue until the information reaches a DNS capable of making the conversion.

Now when you make a switch, it will take a while for all domain name servers to update their information on you. So some domain name servers will initially refer surfers to your old host. What this means is that if everything has been shut down then the surfer will get a page not found error message. This is precisely why it is advisable to keep a copy of your site with the old host for a few weeks after the switch to a new host so as to ensure a smooth transition free of any glitches.

Actually the root cause of most trouble when webmasters and site owners are switching hosts is that most people are very upset at the time of the switch and just want to get rid of their old host as soon as they possibly can. This emotional approach when switching web hosts can be extremely damaging and should be avoided at all costs.

Article Republished From: Liberated Press Releases a web site that DOESN'T use Google Adsense text links in or around articles.

Author Resource:- Mohamad Latiff is the Author of the eCommerce Web Hosting blog where you can read more of his reviews on the best and the worst of the eCommerce Web Hosting industry.

Saturday, 21 April 2007

Thank you for contacting Globat Support. A support agent will assist you shortly. You are number 1 in the queue. Your wait time will be approximately 5 minute(s) and 45 seconds

Thank you for contacting Globat Chat Support. You are now chatting with Technical Specialist 'Carl'Carl: Hi and thank you for contacting Globat Signature Support! We have received your question (s) from the pre-chat survey and will answer you momentarily. Thank you for your patience.

Carl: Hi Jack, I apologize for the inconvenience. We are experiencing temporary issue with our server.

Jack Coveney: Carl, this is NOT the first time my site has gone down Jack Coveney: I paid for 99.9% up time

Jack Coveney: as per your advertising

Jack Coveney: a rebate is in orderCarl: Our Senior Technicians are currently fixing the server. I really apologize for the downtime.

Jack Coveney: Carl; Globat are the MOST sorriest, useless web hosts I've EVER had the misfortune to hire. Please email me when things are back to the normal bad service.Carl: I will inform you the status of the server.

Carl: via email.

Jack Coveney: Carl, I'm losing money because of your company's inability to stay within contract agreements

Carl: The server has been fixed.

Jack Coveney: I want to know how you're company is going to compensateCarl: Your site should be ok now.

Jack Coveney: No, it's not. At least from the UKJack Coveney: The load time is 4 minutes per window

Jack Coveney: Carl, I get the site now, after waiting over 4 minutes. This is just NOT good enough

Jack Coveney: Carl, the load times are still very slow. Jack Coveney: I'm getting 404 errors now... PLEASE sort things out

Jack Coveney: The WHOLE site now shows 404

Jack Coveney: Hello... you may help me by replying to my increasingly desperate messages

Jack Coveney: Carl... are you there? Hello

Jack Coveney: Carl; I'm getting the site now, but it's still taking 4+ minutes to loadCarl: I'm escalating it to our Tier 2 tech

Jack Coveney: What does that mean?Carl: One moment please, I will get back to you shortly.

Carl: Thank you for your patience. I'll be with you in just a moment.

Carl: I apologize for the delay. It is taking me longer than expected to obtain the information. Please bear with me for few more minutes. Thank you for your patience.

Jack Coveney: Carl; patience??? I'm incandescent with outrage. I want to know how this has happened, what the chances it will happen again and finally... when my web site will load in a respectable time. It's NOT much to ask.

Carl: Thank you for your patience. I'll be with you in just a moment.

Jack Coveney: Patience... ???

Jack Coveney: I don't think you've read the last few messages

Carl: I suggests you wait for couple of hours and check for an update if you still having problems with your site.

Carl: Our Senior Technicians are working on it and it being fixed already.

Jack Coveney: No, I suggest YOUR company provides the level of service advertised.

Jack Coveney: This transcript will be published. Globat has failed on a number of occasions to provide even basic web hosting. Carl: I apologize for the delay. It is taking me longer than expected to obtain the information. Please bear with me for few more minutes. Thank you for your patience.

Jack Coveney: This problem with load speeds and 404 errors has been on-going for the last two weeks. I've BEEN patienceCarl: One moment please, I will get back to you shortly. Carl: I really apologize for the inconvience. Our SysAdmins are working on the server to provide have your site back up in normal speed.

Jack Coveney: How has this happened. What is the likely chances of the same error occurring again?

Jack Coveney: My livelyhood relies on "up-time". Globat are the worst web site hosts I've ever had the misfortune to hire.Carl: Thank you for your patience. I'll be with you in just a moment.

Jack Coveney: Carl... you are full of it

Jack Coveney: http://www.articlefriendly.com/forum/viewtopic.php?pid=3467#p3467

Jack Coveney: Carl... are you still online?Carl: I apologize for the delay. It is taking me longer than expected to obtain the information. Please bear with me for few more minutes. Thank you for your patience.

Jack Coveney: Nothing, such a sorry state. Web hosting services MUST provide a minimum level of service. Globat have failed on a number od occasions.Carl: Yes. I have escalated your concern to our Senior Technicians and we're working on it.

Jack Coveney: There's a "duty of care" issue. I placed MY trust with your company in the belief that I would receive a certain level of service. Your company has FAILED to deliver.

Jack Coveney: I'm getting 404 errors AGAIN.Carl: One moment please, I will get back to you shortly.
Jack Coveney: Carl... are you a real person? If so, PLEASE sort this mess out ASAPCarl: I apologize for the delay. It is taking me longer than expected to obtain the information. Please bear with me for few more minutes. Thank you for your patience.

Jack Coveney: Ah, Carl... seen this message before
Jack Coveney: Carl, if you're a real person return this message symbol {_}]

Carl: Jack, I'm sorry the server might be busy that is why your site is not showing up normally. Our System Admins are currently fixing the server. Please check again in couple of hours.

Jack Coveney: Just NOT good enoughCarl: We are working on it, Jack.
Jack Coveney: Ok, I'm losing money ALL THE TIME
Jack Coveney: Paying YOUR company ALL THE TIME
Jack Coveney: Where's the UP in this situation?

Carl: There is no exact timeframe given to us yet. It should be up in a couple of hours.

Jack Coveney: Well, Carl (if you are a real person) there's not much more I can do. Except to say, "In my experience, Globat are the most dismal web hosting service on the Internet bar NONE."
Last edited by jack (Today 14:54:22)
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Monday, 2 April 2007

LPR's Web Hosting Goes Tits-up and Globat Hosting Support is Useless

Some day's are just meant to be a struggle. The LPR team have been working hard to update the site with a new design layout and other useful navigation addons. Last night, after checking everything, I went to upload the changed files only to find Globat (the hosting company) has removed my upload permissions! I immediately sent off a support request.

Sixteen hours later, their support sent me an email saying, "Yes, we know about this problem and we're working to fix things". Thirty hours have now passed since my first support request and the FTP is still bust. What's even worse, some of my RSS feeds are showing permission errors and I've no way to fix them. Globat are the most dire web hosting company it's been my misfortune to hire.

Well, having got THAT off my chest...

The article of the day is all about web hosting and things that can go wrong...



7 Signs Of Reliable Web Hosting


Either you want to set up a new web site or you have a website that is doing quite well on the Internet and so far there have been no issues, and you are happy with the way things are going. But have you ever stopped to consider how reliable your existing or potential web host is? Here are a few key questions you can ask to figure out if your web host is reliable or not:

How secure is the server on which your web site is hosted? Does it feature powerful firewalls - not the free versions that are available on the Internet - and strong anti-virus software? Or, is the server chock-a-block with worms and Trojans and hackers are regularly fingering into the server ports? Of course, you cannot figure this out on your own if you aren't a technical person, and the best way to find this out would be to read reviews about your web host and speak to his other clients.

How powerful is the server hardware? If your website is hosted on a server backed by obsolete hardware, which is networked with an antiquated broadband connection, then you've had it. Remember, the computer today is converging with TV and video and the hardware has to be powerful enough not just to support huge multimedia files, but also to ensure that these multimedia files are easily downloaded by the website visitors.

What is the server uptime? Does your web host's server work on crutches or does it hum along perfectly? If you are getting a server downtime of 5% and over because your web host keeps rebooting his beautiful system, then it's time to get a new web host.

What's the customer support like? Does your web host feature 24/7 customer support staff or is your host a reseller? If he's a reseller, he will not be as dedicated as you would like him to be; or, even if he isn't a reseller and doesn't have 24/7 customer support, then he is not reliable.

Does your web host take backups? All reliable web hosts always back up the data on their server just in case anything goes wrong. And this is a very important feature, which users do not bother to enquire when they rent the space.

Does your server have SSL? If you're planning to set up a shop then no customer will ever swipe his credit card on your site unless your website has a SSL (Secure Sockets Layer). Ensure that your web host provides you with this feature before you sign up with him.

Is the host server easy to use? Once you upload your website, you will need to change it frequently and for that to happen you need to have access to a control panel that's easy to use. Plus, you will also want to plug in automated scripts such as blogs, chat rooms, content management system, etc. on your website. Make sure your web host's control panel is easy to use and that you are given many automated scripts to use.

These are the basic questions every reliable web host should be able to answer favorably. Also, do not stop after asking these questions - get your technical guy to ask about telnet access, error pages and all that jazzed out jargon, which technical guys yak all the time. Once you're sure your web host is the cat's whiskers - go ahead and hire space from him.

Article Republished From: Liberated Press Releases a web site that DOESN'T use Google Adspam (Adsense text links) in or around articles.

Author Resource:- Get Server Colocation services from http://www.fortrustllc.com FORTRUST's mission is to provide cost effective, secure, high availability data center services.

Other Articles Found by Using "HOSTING" as a Search Keyword at LPR

Tips For Starting A Web Hosting Company By:-Adrian AdamsStarting a web hosting company is a great way to make money. Some people even use their web hosting business to pay for the cost of having servers for their own use.

Top 5 Things To Look For In A Web Host By:-Adrian AdamsA web host is a company that provides you with server space to host and control your website along with a whole lot of services such as software scripts, shopping carts, and other plug-ins.

5 Things To Look For In A Web Hosting Company By:-Adrian AdamsAfter designing a website that will knock out the competition, the next step in creating an online presence is to settle on the matter of choosing the best web hosting company that will satisfy your needs.

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Avoid These Mistakes When Choosing Your Web Host By:-Vittorio BosioIf you are looking for your first web host or you are unsatisfied of your current one, this article will help you avoid common mistakes that people make when choosing their web host.

8 Things You Need To Know About Domain Names By:-Vittorio BosioChoosing the right domain name for your company is extremely important, regardless of how you drive traffic to your website (ex. Adwords, SEO, article marketing, etc.). Many people settle with just one domain name, without realizing that your domain is one of the few things that your competitors can't copy from you.

Viral Marketing Campaigns Drive Targeted Traffic By:-Mike AdamsViral marketing is a great way to use the power and nature of the Internet to reach a large number of people quickly and drive a continually growing flood of targeted web traffic to your website. With a successful viral marketing campaign, your website traffic could go from almost nothing to thousands of hits or even hundreds of thousands of hits per day almost overnight.

eBay Trading: Three Pivotal Points To Consider By:-Steve DempsterWith so many people trading on eBay these days it's hard to see how to get to the top of the eBay pile. Yet making a living is perfectly possible if some basic business methods are followed. This article considers three crucial issues.

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