Live Help Experiment - Support for Web Sites

The LPR web site is currently evaluating some "Live Help" software as part of a R&D project for Sterling eConsultancy.

Unlimited operators, departments, and users
Live Support with visitors on your site in real time
Proactive chat invites
Typing Preview to see what is being typed as it is being typed
Chat Transcripts and Logging
Page and Referer Tracking
Canned Messages

Using a Hostgator.com account we installed Crafty Syntax Live Help on three sites.

LPR
AskJack
Article Camel Tickler

So far, nobody has used the link to ask questions, which is a bit surprising. However, the actual admin panel has revealed some interesting visitor data.

It seems like most of the traffic is actually being generated by authors rather than random visits by search engine generated traffic.

I guess the live help option could be used on many web sites offering customer support. However, it doesn't seem to be working on general information web sites.

The Laughing Article Camel Tickler

This site is a clone of Article JackC and is being used to test a new article submission service. So far it's not working!